Return-Request – Primestyle.com

1 Find your piece
2 Choose a solution
3 Review and send

Find your piece

Use the order number from your confirmation email and the email you ordered with. We only show the order once both match.

Order number *

Enter the order number, or use the link below if you don't have it.

Email on the order *

Enter the email you ordered with.

We couldn't match that order and email. No problem: check both, or tell us about the piece below and the returns desk will find it.

Which piece is this about?

No order number? A gift, or an older order?

Tell us what you can. The returns desk matches it to the order.

First name *

Your first name, please.

Last name

The piece *

Describe the piece so we can find it.

Shipping from

United StatesCanadaUnited KingdomAustraliaAnother country

CONTINUE

Choose a solution

Choose one. Nothing is final until the returns desk confirms it with you.

What would you like us to do?

Resize, repair or modify it Your piece comes back to us, we do the work in our own factory, and it comes back to you.Exchange it for a different piece Upgrade the center diamond, choose a new design, or any other exchange.Refund To your original payment method, or as store credit with 10% added.

Choose what you'd like us to do.

Type of work *

Choose oneResizeRepairModify the designNot sure, I need advice

Pick the kind of work.

New size, if resizing

Ready-to-ship rings go two half sizes up or down. Beyond that we make it to order.

Tell us what you need

Photos (optional, helpful on a repair)

Add photos

What would you like instead? *

Choose oneUpgrade the center diamondA custom design (customization fee waived)A different design from the siteSame design, another metal or sizeNot sure yet, I'd like to talk it through

Tell us the kind of exchange.

Style number or a few words

Any price difference is confirmed with you before anything is made. The exchanged piece gets its own 14-day window from the day it ships.

How would you like it?

To my original payment method****As store credit, plus 10% We add 10% to the refund amount. Good for one year on anything we make.

Was it custom or modified?

NoYes, custom madeYes, modified from a catalog piece

Was it engraved?

NoYes, by PrimeStyleYes, somewhere else after delivery

Before you decide

Your idea
3D preview in 2 business days
Made once you approve

NO THANKS, CONTINUE WITH THE REFUND

See other options

Understood. Your refund request stays exactly as it is, and we won't bring this up again.

BackREVIEW MY REQUEST

Review and send

Check it over. Anything you change goes straight back into the form.

What it costs

Two quick questions (optional)

Do you still have the boxes and paperwork?

Choose oneYes, all of itSome of itNo, or not sure

Not required to start. The returns desk sorts out anything missing.

Has it been worn?

Choose oneOnly tried onWornIt's damaged

Phone

Anything else?

Don't ship yet. Your RMA email links to a private page with the address, the packing steps and the date to ship by.
30 days from the ship date, and the piece has to reach us inside it.
In a sturdy box, never an envelope: any FedEx box (free at every FedEx location) or your own. FedEx or USPS only; we don't accept UPS returns.

BackSEND MY REQUEST

Full terms: return policy and warranty.

Request received

Reference RR-000000. A copy is on its way to you.

Within 1 to 2 business days The returns desk reviews it and emails your RMA number.
Check your spam folder The RMA comes in its own email from the returns desk.
Don't ship yet That email links to your private page with the address, packing steps and the date to ship by.

READ THE RETURN POLICY BACK TO THE SHOP

Before you write

Straight answers about returns

How long do I have to return a piece?

30 days from the ship date, and the piece has to reach us inside that window, not just be postmarked. If you are close to the edge, send the request today; your instructions page shows the exact date to ship by.

What comes out of a refund?

The outbound shipping we paid to send it to you: $29.99 on a US order, $59.99 on an international one. A custom piece keeps a $100 customization fee, held as store credit toward your next order, or you can exchange it instead. Engraving done somewhere else after delivery carries an $83.99 fee. There is no restocking fee.

Can I take store credit instead?

Yes. Choose store credit when you send the request and we add 10% to the refund amount. It is good for one year on anything we make.

Do I need the box and the paperwork?

Not to start the request. When you ship, send whatever came in the box: the jewelry box, the gift box, the paperwork and any certificate or appraisal. If something is missing, tell us and the returns desk will sort it out.

How long does a refund take?

The refund goes to your original payment method 5 to 10 business days after the piece reaches us and passes inspection. The returns desk answers your request within 1 to 2 business days before that.

Can you send me a return label?

Yes, once your return is approved. Inside the US we purchase a FedEx 2Day label on your behalf at our discounted rate for $47.99, insured for the full value of your piece. When the returns desk confirms the problem is our mistake, the label is free. We do not issue prepaid labels for international returns.

Not sure which one to pick?

Send the request with your best guess and say so in the message. The returns desk reads every one and will point you to the option that costs you the least. Or contact us first.

START MY RETURN CONTACT US

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